VibrAsia Lotus Flower Logo
Balance Between Vibrancy and Calmness

Frequently Asked Questions (FAQs)

Product Orders

1. Do you accept international orders for any of your products?
   Yes for all of our skin care products and ready-to-drink beverages. We do not ship any of our freshly made beverage products. Please call our sales department, because all international orders require special shipping and handling procedures.

2. How do I place an order for any of your products?
   You can order by phone, email, online, or in-person at our farmer's market locations. Our current payment methods include: all major credit and deit cards, checks, cash, and PayPal.

3. What is the expected wait time for a typical order?
   Expected processing and delivery times are based on the size of the order. Most personal/family orders are shipped 24-hours or less. Purchase orders received from vendors, retailers, or merhants usually require 48-hour processing time prior to shipping the product.

4. How are local orders handled?
   For all orders within the Southern California area, local delivery or drop-off is available. When placing a local order, the sales representative will provide you with the local delivery information.

Shipping and Delivery

1. Do you charge a handling fee for any of your products?
   No we do not have any additional charges for handling or processing for any orders that are being shipped within the United States. There are various handling fees included with international orders.

2. Which shipping service does VibrAsia use?
   We offer our customers the option to choose from United States Postal Service (USPS). FedEx, United Parcel Service (UPS), or DHL Express.

3. What are your local delivery options?
   VibrAsia will provide front-door delivery within the Greater Los Angeles area, and limited parts of Souther California. Customers can expect to have their products delivered to their front-door via VibrAsia's delivery drivers, UberRush, or Roadie.

Returns & Exchanges

1. Can I return or exchange any of your products?
   Due to the potential for product contamination or tampering, we do take back any product for return or exchange. For individual consumers we offer our customer satisfaction and money-back guarantee. Customers may be able to contact third-party vendors or manufacturers to request returns and exchanges for their branded products.

2. Can I return or exchange any third-party or brand name products?
   We do take back any third-party products for return or exchange, but our Customer Service Representatives will partner with our customers to contact any third-party vendors or manufacturers to request returns or exchanges of their products.